Verification Process
✅ Verification Process — activate your claimed listing
After you buy a plan to claim a listing, the final step is a quick verification so we know the claim is genuine. This page explains what happens after payment, how to activate your plan with the license key, and what happens if there is a dispute.
What happens right after payment
As soon as your payment is successfully completed, we generate a unique license key for your purchase and email it to the address you used to pay.
You will see a confirmation message in your account and be redirected to an Activate Shop page where you can enter the key.
📫 Check your inbox (and spam / promotions folder) for an email from DialMyStore with the subject like Payment successful — license key.
How to activate your listing (step-by-step)
Open the email we sent — it contains a license key (a code made of letters and numbers).
Go to your shop page on DialMyStore, or the Activate Shop link shown after payment.
Find the Activate / Enter License Key field and paste the code from the email.
Click Activate.
If the code is valid and matches the recent payment, your listing status will change from pending to active and you become the official owner of that listing on DialMyStore. You’ll immediately get owner-only controls (edit listing, upload photos, see analytics, access store tools).
If you don’t receive the license key
Wait a few minutes — email delivery can be delayed.
Check your spam, promotions, or other folders.
If you still can’t find it, open the Payment History or Plans section in your dashboard — the license may be shown there.
Still not found? Email [email protected] with:
Your name and registered email
Shop name and place_id (if you have it)
Payment reference (if available)
We will resend the license or help you complete activation.
Disputes & KYC (if another owner contests the claim)
If someone else says they are the real owner of the same listing, DialMyStore requires proof before keeping the claim. Here’s how that works:
The other owner can file a dispute telling us they own the shop.
We will ask both parties (the current claimant and the disputing owner) to provide KYC / ownership documents so we can verify who is the legitimate owner.
KYC documents we commonly accept:
Government photo ID (any government-issued ID: passport, driver’s license, national ID).
Business registration documents (trade license, GST / tax registration, shop registration).
Recent utility bill or bank statement showing the shop name and address (not older than 3 months if possible).
Any official document that clearly links the person to the shop (lease agreement, certificate, invoice with business letterhead).
We will review the submitted documents and decide which party is the verified owner.
Important: consequences of failing KYC
If you are asked to submit KYC because another owner disputed the listing and you fail to provide acceptable proof, your claimed-owner access will be terminated for that listing.
In short: if the claim turns out to be invalid (someone else proves ownership and you cannot show proof), you will lose the owner role for that listing immediately.
This policy protects real shop owners and prevents someone from taking control of another business’s listing.
What status labels mean (simple)
Pending — Payment completed; license sent; you need to enter the license to activate.
Active — License validated; you are the official listing owner on DialMyStore.
Under Review / Disputed — Another owner raised a claim; we’re waiting for KYC documents.
Terminated — Your owner access was removed because KYC or dispute resolution favored another owner or you failed to produce documents.
Timeline & response
License email: usually sent immediately after successful payment.
Activation: instant after you enter the correct license key.
KYC review: we try to review documents quickly, but time may vary depending on the case. We will notify you by email when a decision is made.
If you need a quicker response for an urgent dispute, include “URGENT” in your support email and we’ll prioritize it when possible.
Helpful tips to avoid disputes
Before claiming, make sure you have ownership documents ready (business registration, utility bill with shop name, etc.).
If the business has multiple branches or partners, clarify who will manage the DialMyStore listing first.
Keep the email you used for payment accessible — all license keys and communication will be sent there.
Need help or want to appeal a decision?
If you believe a decision is incorrect or you need assistance:
Email [email protected] with full details and any supporting documents.
Include your shop name, exact address, place link (URL), and the payment/order reference if you made a purchase.
Our team will reply with next steps and, if needed, explain how to submit additional documents.
Summary — short version
Pay to claim → we email a license key → enter the key to activate the listing.
If someone disputes ownership, we require KYC documents. If you can’t prove ownership, your claim will be terminated.
Last updated