Google Reviews
This section lets you view, encourage, and manage Google Reviews for your shop. Use it to invite customers to leave feedback (QR code), read what customers wrote, respond to reviews, download the QR image for print, and track how many times customers scanned your review QR.
Why Google Reviews matter
Trust & credibility — more positive reviews help customers trust you.
Local discovery — good reviews help your shop show up higher in local search and Google Maps.
Customer feedback — reviews show what you do well (and what needs fixing).
Actionable data — QR scan tracking shows whether your offline efforts (flyers, receipts) are working.
What you see on the page (simple walkthrough)
1. Header & quick actions
Shop name and address.
Buttons to view the public place page (Google/your site) or return to the dashboard.
2. Leave a Review / QR code card
Shows a QR code customers can scan to write a Google review for your place.
Two important buttons:
Open review page (direct link to Google’s review form).
Open place on Google Maps.
Use this QR to print posters, receipts, menus, or display on a tablet.
3. Review Management card
A link to your app’s Google Review Control Panel (a dedicated area to manage review-related tasks).
4. Customer Reviews list
Cards of each Google review showing:
Author name and profile photo (if available)
Star rating and star icons
Full review text and post time (with “X time ago”)
Link to the reviewer’s Google profile
This gives you a quick read of sentiment and recent feedback.
5. Google Review Control Panel
Accessible from Review Management — includes:
Review Statistics: total number of reviews and total QR scans.
Download QR Code: download a PNG you can print and share.
QR scan history: table of scan events with timestamp, IP, and user agent (to measure engagement).
What you can do (actions & how they help)
Encourage reviews
Print the QR on receipts, posters, table tents, invoices, or staff badges.
Use short text next to QR: “Loved your visit? Scan & leave a 1-minute review.”
Respond to reviews
Read each review and reply directly from Google (use the Google Business Profile interface). Responding shows you care and can improve public perception.
Download QR
Click Download QR Code to get a PNG for offline printing.
Track engagement
Look at Total QR Code Scans and QR Scan History to see if customers are actually scanning — helps measure whether posters or flyers are effective.
How to respond — short templates (copy & paste)
Positive review (5★)
Hi {Name}, thank you so much for your kind words! We’re thrilled you enjoyed your visit. Hope to see you again soon. — {Shop name}
Neutral review (3★)
Hi {Name}, thanks for your feedback. We’re glad some things were good but want to improve. Could you tell us what we can do better next time? — {Shop name}
Negative review (1–2★) — public reply
Hi {Name}, we’re sorry you had this experience and appreciate you bringing it to our attention. Please contact us at {phone/email} or DM so we can help make it right.
Follow-up (after resolution)
Hi {Name}, thanks for giving us time to resolve this. We hope your next visit is great — please reach out if anything else comes up.
Tip: Keep public replies short, polite, and do not include sensitive customer info. Move complicated issues offline (phone/email).
Best practices
Reply fast: Aim to respond to new reviews within 24–48 hours.
Be polite & specific: Mention the issue or compliment and what you’ll do about it.
Never argue publicly: If it’s a dispute, invite them to discuss privately.
Encourage reviews regularly: Add the QR to receipts, table cards, or checkout screens.
Mix channels: Ask satisfied customers (in-person) to leave Google reviews — combine with an SMS or email reminder when appropriate.
Troubleshooting & FAQs
Q: QR code not working for some customers
A: Confirm the QR links to https://search.google.com/local/writereview?placeid={place_id}. Test on multiple phones. If it still fails, provide the direct Maps link.
Q: I don’t see any reviews in the list A: Either there are no public Google reviews for this place, or an API error. Check the public Google Maps page and refresh the dashboard. If you still see nothing, contact support.
Q: Can I delete bad reviews? A: Reviews are public on Google. You can flag reviews via Google if they violate policies, or respond publicly. The app provides management tools but does not remove Google content directly.
Q: Scan count seems low A: Try placing the QR in higher-traffic spots and test again. Use the QR in receipts, checkout counters, table tents, or email signatures.
Quick checklist (do this now)
Who should check this and how often
Shop owner / manager — daily to monitor new reviews and urgent complaints.
Customer service team — daily to respond and escalate issues.
Marketing — weekly to track QR scan trends and campaign performance.
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