Basic Details

What is “Basic Details”?

Basic Details is where you store the key public information about your shop: name, address, logo, contact numbers, website, social profiles and opening hours. This is the information customers see on your shop page and in search results.

Keeping these details complete and accurate helps customers find and visit you, and improves your shop’s visibility on DialMyStore and search engines.

The three parts (wizard tabs)

The form is split into three simple steps:

  1. General — Shop name, address, logo.

  2. Contact — Website, email, phone, WhatsApp, social links.

  3. Hours — Weekly opening / closing times and closed days.

Each tab validates essential inputs and has Next / Previous buttons so you can fill step-by-step.

Field-by-field (easy terms)

General

  • Shop Name (required) What: Your business name shown to customers. Why: Important for search and trust. Tip: Use the official name customers know you by (no emojis or long slogans).

  • Country What: Country where your shop is located. Why: Helps with location filters and correct formatting.

  • Address (required) What: Full street address. Why: Customers and maps use this to find you. Tip: Include landmark if the address is hard to find.

  • Shop Logo (image) What: Small square image shown on your shop page and listings. Why: Visual identity — builds trust and recognition. Suggested: 100×100 px, JPG/PNG, max ~500KB. Tip: Upload a clear storefront or brand logo. You can preview the logo before saving.

Contact

  • Website What: Your shop’s website URL (include https://). Why: Lets customers get more details, menus, or e-commerce pages.

  • Email What: Contact email (for customers or business communications). Why: Used for inquiries, receipts, and account recovery.

  • Mobile Number (E.164 format recommended, e.g. +919876543210) What: Primary phone number customers call. Why: Essential for calls, maps, and verification messages.

  • WhatsApp Number What: If you use WhatsApp for business chats/orders. Why: Many customers prefer messaging — adding it increases conversions.

  • Social Links (Facebook, X, Instagram, LinkedIn) What: Your public social profiles. Why: Helps customers follow updates, view posts, and contact you. Tip: Paste full profile URLs (e.g., https://instagram.com/yourhandle). When connected, the dashboard shows “Socials: Connected”.

Hours

  • Closed checkbox per day What: Mark the shop as fully closed on a day (e.g., Sunday). Why: Prevents confusion — customers know you’re closed that day.

  • Opening / Closing time (per day) What: Enter local times (the form accepts HH:MM format). Why: Shows customers when they can visit. Accurate hours reduce missed visits.

  • Copy to All What: Button to copy a day’s opening/closing time to all other days. Why: Quick setup if your hours are same every day.

  • Validation rules

    • If a day is not marked closed, both opening and closing times must be set.

    • Closing time must be later than opening time.

    • You can mark days closed and leave times empty.

Buttons & Flow

  • Next / Previous: Move between General → Contact → Hours. The form validates the current tab before moving on.

  • Save Changes: Submits the full form at the Hours step. The UI prevents duplicate submissions and shows “Saving...” while the request runs.

  • Logo Preview: If you choose a new logo file, you will see a preview before uploading.

  • Remove Logo (client-side): Removes preview only; to actually remove a stored logo, use the dedicated option if available or contact support.

What you should do (quick checklist)

  • Fill Shop Name and Address correctly — these are required.

  • Add a clear logo (100×100 recommended) so customers recognize your store.

  • Add mobile number and WhatsApp if you accept orders/chats.

  • Add website and email if available.

  • Connect at least 1 social profile (Instagram or Facebook are most effective).

  • Set opening hours and mark closed days correctly.

  • Click Save Changes. If validation finds a problem, the form will highlight the field.

Common mistakes & how to fix them

  • “Invalid phone” — Use international format like +919876543210. Remove spaces or extra characters.

  • “Website invalid” — Include http:// or https:// at the start.

  • Opening time >= Closing time — Ensure closing time is later than opening time (e.g., 09:00 → 18:00).

  • Buttons disabled / Route not defined — If an action is disabled, that feature might not be active in your plan or app instance; contact your admin/support.

Why this matters for your business (short)

  • Accurate name, address, hours and contact details make it easy for customers to find and reach you.

  • Logo and social links build trust and let you promote offers.

  • Proper hours prevent customers from showing up when you’re closed.

  • Overall, a complete Basic Details page increases visits, calls, and sales.

Short examples

  • Example 1: If you add 8 photos and 5 products this week and set hours correctly, you’ll likely see improved clicks from local searches.

  • Example 2: If customers ask for WhatsApp orders, add your WhatsApp number so they can message instead of calling.

Troubleshooting tips

  • If you don’t see updated info on your public shop page after saving, clear your browser cache and check again. If still not visible, contact support — sometimes data sync takes a moment.

  • Use the debug query parameter (if you’re an admin) to see counts/sample records if something looks off.

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