Point of Sale
Point of Sale (POS) — Quick guide for claimed shop owners
The POS page is your everyday checkout screen — built to help you ring up sales fast using a barcode scanner or manual lookup. This guide explains what you’ll see, how to use it, and simple troubleshooting — written for shop owners and managers (no tech-speak).
What the POS does
Loads a checkout screen for your shop.
Lets you scan a product barcode (or enter the SKU) and immediately pulls:
Product name, SKU, price, tax info, unit (piece/kg/hour/etc.), category (product or service), and stock quantity.
Prevents adding physical products that are out of stock (services can be sold even with no stock value).
Only people who claimed the shop (owner/managers) with an active claim can use the POS.
The POS returns the product details so your cashier can add items to the current sale. Finalizing the sale (payment, receipt, refunds) is handled via the store’s normal sales flow.
Using the POS — step-by-step
Sign in with the account that manages the shop, then open POS for the shop.
Scan the product barcode with your scanner or type the SKU into the search box.
The system will look up the product and show:
name, SKU, unit price, tax rate/type, unit of measure, category, and current stock level.
If the item is a physical product and stock is 0, you’ll get a warning: “Product out of stock.” If it’s a service, stock check is skipped and you can continue.
Add the item to the sale, change quantity if needed, apply discounts or tax as your register workflow allows.
Complete the payment using your normal cashier options (cash/card/UPI/etc.) and issue the receipt.
Common cashier actions (typical workflow)
Scan multiple items — they’re added to the sale list.
Adjust quantity for each line (e.g., 2 pieces).
Remove an item from the sale before payment if needed.
Apply discounts or modify tax treatment if your store policy allows it.
Finalize payment and print/send receipt (receipt features live in the sales/invoice area).
Important behavior to know
Exact match by SKU: The barcode/scan looks up the product by its SKU. Make sure the scanner or label uses the product SKU field used in your catalog.
Out-of-stock blocks product: For physical goods, the POS prevents adding items with zero stock — this avoids accidental overselling.
Services ignore stock: Service items do not require stock and can be sold anytime.
Only authorized users: If you don’t have an active claimed listing for the shop you’ll see an access error.
Tips for smooth checkout
Keep SKUs consistent on product labels — the scanner looks for an exact SKU match.
Update stock before opening (or use the inventory tools) so the POS shows correct availability.
For multi-unit items (kg, litre), confirm unit of measurement in the product so the register shows the right quantity type.
If you plan to sell in different currencies or taxes, make sure the product’s tax fields are set correctly in the product catalog.
Troubleshooting
“Product not found” after scanning
Check SKU printed on the label matches the SKU in your product list.
Try typing the SKU manually to rule out scanner misreads.
“Product out of stock” but you have stock
Confirm stock was updated in Inventory. If stock was recently added, refresh POS or make sure the update saved correctly.
Can’t access POS
Ensure you’re logged in with the account that claimed the shop and the shop’s claim is active (subscription/plan not expired).
Tax/price looks wrong
Open the product in Product Management and confirm price, currency and tax fields are correct.
Security & who can use it
POS access is restricted to claimed shop owners and their authorized managers. If you lost access, contact the account that claimed the shop or reach out to platform support.
Quick cashier checklist (print & keep at counter)
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