Enquiries & Leads
Manage customer inquiries, reviews, questions, and quote requests.
📖 Overview
The Enquiries & Leads page is your central hub for managing all types of customer communication your shop receives through the DialMyStore platform — including reviews, product-related questions, and formal quote requests (RFQs).
Whether a customer asks about a product, submits a review, or requests pricing for bulk orders, everything comes here for you to review and respond to — ensuring you never miss a sales opportunity.
🏬 Example
KPM TEXTILES 📍 295, Jawahar Bazaar, Karur, Tamil Nadu, India
This page helps the business manage:
Product reviews from buyers
Questions about textile products or services
Formal quotation or bulk order requests
💡 How to Use This Page
Each section (card) on this page links to a focused management area. Click “View” on any card to open detailed enquiries in that category.
🧭 Sections & Features
1️⃣ Product Reviews
View and respond to customer reviews for your listed products.
What you can do:
Read all customer feedback and star ratings.
Respond publicly or privately to a review.
Flag inappropriate reviews for moderation.
Track review sentiment (positive / neutral / negative).
Why it matters: Timely and polite responses to reviews improve customer trust, brand reputation, and local ranking signals.
Example:
Customer: “Fabric quality was excellent. Fast delivery.” Owner: “Thank you, [Name]! We appreciate your feedback and look forward to serving you again.”
2️⃣ Product Questions
View and answer direct questions about your products, pricing, or specifications.
What you can do:
See a list of customer queries (e.g., size, color, stock availability).
Reply with accurate details to assist the buyer’s decision.
Mark questions as Answered once completed.
Use common questions to update your FAQ or product description.
Why it matters: Answering promptly helps convert browsers into buyers — customers who get fast, clear answers are 3× more likely to make a purchase.
Example:
Customer: “Is this fabric machine washable?” Owner: “Yes, this cotton blend is 100% machine washable on gentle cycle.”
3️⃣ RFQ Management (Request for Quotation)
Handle bulk order requests or custom quote enquiries for your shop.
What you can do:
View all quote requests with quantity, requirements, and contact info.
Respond with price offers or ask for additional details.
Mark leads as Pending, Quoted, Converted, or Closed.
Export leads for follow-up or accounting.
Why it matters: Bulk or RFQ enquiries often lead to high-value sales. Quick responses show professionalism and can secure long-term clients.
Example:
Enquiry: “Need 200 meters of cotton fabric, white color, delivery next week.” Response: “We can supply within 5 days. Quotation sent to your email — please confirm.”
⚙️ Page Elements
🧭 Breadcrumb Navigation
Shows your current location (Dashboard → Enquiries & Leads).
🏪 Shop Header
Displays shop name, address, and logo for easy identification.
🔘 Show Place
Opens your public business page as seen by customers.
⬅️ Back to Dashboard
Returns to your business control panel.
💬 Info Box
Short help text explaining how to manage your leads, with a link to the Help Center.
🧱 Cards Section
Each card represents a specific type of lead (Reviews, Questions, RFQs).
📊 Benefits for Business Owners
Centralized Inbox
All enquiries and feedback in one place.
Faster Responses
Easily reply to customers directly.
Lead Tracking
Keep record of conversations and outcomes.
Better Customer Relationships
Active communication builds trust.
Improved Visibility
Responding to reviews/questions boosts engagement and SEO ranking.
🧠 Tips for Success
Check daily: Responding within 24 hours improves trust and conversion.
Be polite: Even negative reviews can turn positive with empathy and professionalism.
Keep notes: Use brief tags like “High priority”, “Bulk order”, “Repeat customer”.
Update listings: Common questions → update your product description to reduce repetitive queries.
Follow up RFQs: If no reply after 48 hours, send a reminder or offer a discount to close the deal.
🔒 Privacy Note
Customer messages and personal contact details are confidential. Use them only for communication related to their enquiry or order. Do not share customer information outside your business.
✅ Next Steps
Review each enquiry type under its card.
Reply promptly to open messages.
Track lead outcomes (contacted / quoted / converted).
Revisit weekly to check new leads and product feedback.
Use insights to improve listings and customer experience.
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